Om is so happy to be offering shipping services throughout Canada - Servicing every province and region!

Our strong team of employees and range of great courier relationships have built a service you can trust and rely on!

Om chooses to be transparent in our pricing and shipping costs - sourcing the best rates and passing them along to you without any additional charges, fees, or handling costs. 
We feel it is important to stay true to our mission of keeping the cost of organic ingredients transparent and affordable.

SHIPPING FAQ:

Courier services run Mon - Fri (excluding stat holidays)

 How long will it take to process my order? How fast will shipping be? How will it get shipped?

Read through a brief description of our courier options to learn which option is best for you!

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MORE INFO

What does shipping cost?

Shipping is calculated by the weight of the order and your postal information. You can easily and quickly get quotes for orders up to around 500lbs online. Sometimes adding another 10-20lbs doesn't actually increase shipping costs all too much - finding that perfect order weight can be well worth it! Try adding and subtracting items to the cart and re-fetching a quote. 

Why don't you offer free shipping?

We get it, free shipping sounds great but is there really such a thing? All costs need to be absorbed somewhere and this usually translates into higher product prices for the consumer. If someone offers "free" shipping that means they most likely could have sold you the product cheaper.

We have sourced the best rates possible and pass them along to you without any additional charges, fees, or handling cost. We feel it is important to stay true to our mission of keeping the cost of organic ingredients as affordable as possible.

Note: if you ever find a better deal (including shipping), feel free to let us know and we're happy to price match! (Proof of valid offer must be provided)

How can I calculate my shipping cost? 

Please use the shipping calculator located in the shopping cart/bag to get an idea of what shipping options/costs will be for your order.  Shipping is calculated by weight and distance (postal code.)

I placed an order. When will my package arrive?

See carrier info above. Depending on your location and the carrier you've chosen, you will receive tracking info which can be accessed via email notification or through your online account. Before contacting us, please review the information provided by your carrier. 

I need my order ASAP! How fast can I get my order?!

We have a great team of employees working hard everyday to offer you the fastest services we can! Orders are processed and prioritised by date placed and by shipment method. We ask that you please place your order well in advance, leaving yourself room for unforeseen delays in shipping, processing, and stock availability. We are not able to make any claims or guarantees regarding shipping times. 

By selecting Canada Post option XpressPost at checkout, you can help expedite your shipping.  XpressPost is a guaranteed service offered by Canada Post "on-time delivery or get postage refund." XpressPost orders are typically shipped from our warehouse within 1 business day.

You may always leave us an order comment with any special instructions or requests. We always do our best to accommodate!

I forgot an item, can I change my order once I've placed it?

Sorry, once an order has been placed, it is final. In order to maintain the quality and speed of service you expect from Organic Matters, we are not able process additions or changes to orders for any reason. Please carefully look over your order before submitting!

We have no order minimum so if you forgot something, you can always place another order. 

I need more info about your company! Where can I find this?

Check out our 'Good Stuff to Know' page and FAQ here!

I entered the wrong shipping address, what can I do? 

Please always carefully look through your order details before finalising: Including Billing, Shipping, and Products (size/qty)

  • Please call or email us immediately so that we can update your address - If your order has already left, a $13 address correction charge (issued by courier) will apply. This amount is applicable only to FedEx and Purolator shipments. Please note: Canada Post does not allow us to make address corrections.
  • If you have entered an incorrect shipping address and the carrier holds your shipment at a depot while awaiting redirect, you are responsible for contacting the courier and routing the shipment to the correct address.

I have not received my tracking information yet, what should I do?

Tracking info can sometimes take up to 48 hours to update. If you have not received your tracking info after 2 business days, please contact us at info@omfoods.com with your order number.

My tracking says the shipment has been delivered, but I don't have it. What can I do?

Occasionally, couriers will make mistakes, or pre-scan your package as delivered. Please allow 24hrs, and your package should show up. If not, please ensure you have gone through these steps before contacting us:

  • See if somebody else has accepted the package. Check with other family members in the household, employees/co-workers at your business, or close proximity neighbours.

  • Check the delivery area. FedEx and Canada Post have been known to safe-drop the items in places like under steps, under a porch, tucked in the door, etc. 

  • Check your community mailbox. With Canada Post, often the driver will not go directly to your door and will leave it in the community mailbox.

  • Check your tracking regularly, as it will let you know if a delivery attempt has been made and if a notice card has been left. You can then pick up your order at your local post depot.

  • If, after all this, you still have not found your package, please reach out to us so that we can follow up with the shipping companies and file a claim. 

Making a claim:

If you wish to make a damage claim or report an order missing, please first contact the service provider to initiate a claim/resolve. If the provider is unable to resolve your claim, please reach out via email and include all details of the existing claim/pictures/or relevant information, and we will ensure that your claim is looked after. Please get in touch with us as soon as possible after receiving your order.

We are unable to process returns/claims after 14 days. 

Before returning any products, please email us at info@omfoodscom for instructions. Make sure to include your order number in the subject of your email.

Invoices

In efforts of reducing our paper waste, we now offer copies of all transactions via email. You will always receive tracking, invoices, and updates from our team via email.

International Orders:

We hope to include shipping to the USA soon, so please check back with us! 

  If your questions are not answered here, please call or email us at
1 250 505 2272/ info@omfoods.com

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